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Empowering patients for health care has long been realized the world over. This article beautifully highlighted the importance of involving consumers in health services.
Diseases are better managed when patients and family have channels of communication to get authentic information, answers for their questions and solutions for problems using readily available help as is there in the form of trained health volunteers in the Health Account Scheme - HAS. HAS has provision of preventive heath education and skilled volunteers to guide patients to good health using locally available resources within available logistics. This channel of getting feed back and counselling based on the needs of the community is being pilot tested in three places in India. The findings of this scheme will pave the way in creating empowered patients who are not worried about seeking information, resources and services.